a small IT practice on the lake.
we plan for the day it breaks, so every other day is quiet.
every business runs on things nobody remembers setting up: the email domain, the backup, the password to the router, the laptop only one person knows how to fix. we start by finding all of it and writing it down. then we decide, with you, what has to keep working no matter what, and build around that.
client names stay private. ask, and we’ll introduce you to someone who can tell you how it went.
ask for a reference ↘a few facts about how we work.
we called it reroute after an old idea about the internet: it was built to find another way when part of it fails. we think a business should work the same way. we’re a small practice in downtown michigan city, and we keep the client list short so the person who knows your setup is the one who picks up.
a machine shop, a church, a bar, a studio, or somewhere in between.
we start by looking: every computer, account, device and cable. then a written plan, with a quote in hours. then the work, done carefully and documented. after that, we stay on and keep watch.
the goal is a business that keeps going when something breaks, and a setup you could hand to someone else and have it make sense.
we figure out what he set up, recover what’s locked, and write it down so it stops living in one person’s head.
we read the contract with you, pick an exit date, and move accounts over in order so nothing goes dark in between.
more common than you’d think. we start with a walkthrough and tell you plainly what’s there.
one of us, one afternoon, no charge.
we take inventory: computers, accounts, backups, the closet, the things only one person knows. you get a written plan and a quote in hours and dollars.
$90 an hour per engineer, any hour.
no travel charge inside our seven counties. we also work in northeast illinois, the rest of northern indiana and southwest michigan, with a travel charge on the quote. the quote lists the hours before any work starts.
one of us, by name.
monitoring alerts us first. we look, fix what we can remotely, and tell you what happened before you open.
it sounded right in french.
au pays du zéro panique: in the land of zero panic. nobody here speaks french.